As a Concierge Specialist at Kingdom Travel Services you shall be responsible for delivering an exceptional client experience. This position is responsible for providing high-touch, personalized service to clients, ensuring their travel needs and preferences are met with the highest standard of care and attention. The ideal candidate has a passion for customer service, outstanding organizational skills, and the ability to anticipate client needs.

• Client Assistance: Serve as the first point of contact for clients, handling inquiries related to travel services, itineraries, special requests, and personalized experiences.
• Itinerary Planning: Assist in crafting tailored travel plans, recommending destinations, accommodations, activities, and dining experiences based on client preferences and needs.
• Booking Coordination: Manage all aspects of travel arrangements, including flights, accommodations, car rentals, excursions, and other bookings, ensuring seamless execution.
• Problem Solving: Address and resolve any travel-related issues or concerns clients may encounter before or during their trip, including unexpected changes or cancellations.
• Vendor Relations: Liaise with vendors, including hotels, tour operators, and other service providers, to ensure clients receive premium services and special privileges when possible.
• Follow-Up & Feedback: Conduct follow-up calls and surveys to assess client satisfaction, ensuring feedback is addressed and future services are improved.
• Special Requests: Handle any unique or personalized requests such as event tickets, restaurant reservations, private tours, or other specialized services that enhance the travel experience.
• Knowledge Development: Stay updated on travel trends, destinations, and service innovations to provide expert recommendations and advice to clients.