JOB PURPOSE

Identifies, acquires & grows a base of retail customers in order to meet business objectives.

Nurtures the growth of long-term business relationship with target retail customers by providing them with substantial added value and providing world-class financial products / services.

KEY ACCOUNTABILITIES

Sales/Relationship Management:

• Responsible for achieving & delivering his/her targets of the allocated range of products specific to Advising Zone.
• Follow up with others (Credit/ Operations) Departments, pipeline or tools available (Jupiter) on pending cases
• Achieving target sales activities of (outbound sales, sales visits, cross sell ratio to walk-in customers) as defined in the commercial action plan.
• Personally and proactively effective at building the business, deepening relationships and increasing targeted consumers through the execution of an effective sales process.
• Prepares and executes a sales plan for the assigned account relationships; high knowledge of competition products.
• Grows the number of new account relationships via conversion of branch walk-ins, customer referrals, marketing leads and self-generated leads.
• Proactive in assessing financial needs of customers.
• Keep updated and learns in-depth the new products offered by competition.

Quality & Services

• Ensure proper stationery and merchandising in the Branch at all time guided by communication plan.
• Ensure handling and covering all customer requests/ inquiries to ensure services excellencies
• Responsible for operations of (Express Banking, Advisory) in terms of authorizations, custodians and reviewing all related reports
• Regularly promote the usage of other delivery channels via day-to day contacts with the customers
• Ensure continuous flow of appointments at Advising Zone.
• Participates in special projects and tasks including Compliance related activities.

CBE, Compliance, Audit, Procedures

• Responding to Compliance Dept. requirements in terms of obtaining proper approvals
• Ensure implementation of all Bank policies / procedures / KYC compliance requirements are in place
• Ensure following set procedures / policies as per designation letter
• And any other assigned tasks.

Minimum Qualifications:

• University/College Degree

Minimum Experience:

• 2-4 years in the financial services industry; or other strong-sales culture industry.

Job specific Skills:

• Good sales skills
• Ability to work in a team.
• Ability to work under pressure
• Good communication and relationship building skills.
• Exemplifies Core Competencies: analysis, condor, communication, customer focus, teamwork, process management, functional proficiency,
• Good command of the English language

Generic Skills

• Communication Skills
• Customer Service skills
• Sales skills