Company Description
Teleperformance is a global leader in digital business services with nearly 47 years of experience. In response to the AI-driven era, the company has evolved its brand and operations to remain at the forefront of customer experience and digital transformation. TP combines intelligence, innovation, and empathy to support organizations across industries. Team members join a future-focused company that values adaptability, human connection, and continuous improvement. Working at TP means contributing to a modern, resilient organization prepared for the journey ahead.
Role Description The Customer Service Specialist | C1 Graduates (Night Shifts) role is a full-time, on-site position based in Qesm 1st New Cairo. In this role, the specialist handles inbound and outbound customer interactions, primarily via phone, ensuring timely responses and clear, professional communication. Day-to-day tasks include resolving inquiries, addressing issues, providing accurate information about products and services, and documenting each interaction in internal systems. The specialist is responsible for maintaining high service quality standards, meeting performance targets, and contributing to an excellent customer experience. Night shift availability and a commitment to consistent attendance and punctuality are essential.
Qualifications

Strong customer-facing skills, including Customer Service and Customer Support capabilities. Ability to foster positive interactions and drive Customer Satisfaction and Customer Experience. Professional Phone Etiquette and clear spoken communication in en_US. C1 level English proficiency (or equivalent) for effective communication in night shift operations. Ability to work on-site in Qesm 1st New Cairo and adapt to night shift schedules. Good problem-solving and active listening skills, with attention to detail in handling inquiries. Basic computer literacy and ability to learn CRM or ticketing systems quickly. Previous customer service or call center experience is an advantage but not mandatory.