Company Description COB Solution supports medical providers by streamlining operations, optimizing workflows, and delivering innovative solutions that enhance patient care. The organization focuses on helping healthcare practices operate more efficiently, reduce administrative burdens, and improve service quality. By providing practical tools and services, COB Solution contributes to better patient experiences and outcomes. Team members work in a dynamic environment that values problem-solving, collaboration, and continuous improvement to drive growth for healthcare clients.
Role Description The English Customer Service role is a full-time, on-site position based in El Maadi El Gadida. The individual in this role will respond to patient and provider inquiries in English, handle phone calls, emails, and chat messages, and provide clear information about services and processes. Daily responsibilities include resolving issues, documenting interactions accurately, following established workflows, and escalating complex cases when needed. The role involves collaborating with internal teams to ensure timely follow-up, maintaining a professional tone, and meeting performance and quality targets. The position is intended for graduates with English proficiency at B2–C1 level.
Qualifications
Strong English communication skills (B2–C1), including clear spoken and written interaction, and the ability to explain information in an accessible way. Customer Service experience and skills in handling inquiries, managing complaints, and maintaining a courteous, solution-oriented approach. Background in English Teaching, Training, or coaching that supports effective guidance and clear communication with diverse stakeholders. Translation abilities to understand and convey information accurately between English and local language when needed. Bachelor’s degree (any discipline), preferably in languages, communication, business, or a related field. Ability to work on-site in El Maadi El Gadida, adhere to schedules, and collaborate in a structured team environment. Strong problem-solving skills, attention to detail, and comfort with using computer-based systems and CRM tools. Prior experience in healthcare, contact centers, or administrative support is an advantage.