• Answer incoming company phone calls professionally.

• Respond promptly to customer inquiries via WhatsApp, website, email, and social media platforms.

• Process and manage customer orders accurately from receipt to shipment.

• Prepare and print invoices, shipping labels, and related documentation.

• Coordinate daily with shipping partners to dispatch customer orders.

• Track shipments and provide delivery updates when required.

• Handle customer complaints and resolve issues professionally.

• Welcome job candidates and visitors when required.

• Organise, maintain, and archive company documents, invoices, contracts, and administrative records.

• Update customer information and order records in the CRM system.

• Monitor the company email and respond to general inquiries.

• Support the Sales team with administrative and operational tasks.

• Coordinate with different departments to ensure smooth daily operations.

• Monitor office supplies and report replenishment needs.

• Assist in organising meetings, interviews, and internal administrative activities.

• Perform other administrative and operational duties assigned by management.

Working Hours

• Full-time (8 hours per day).

• Sunday to Thursday.

• Working hours: 8:00 AM – 4:00 PM.

• Additional flexibility may be required during product launches or peak business periods.

Requirements

• Bachelor's degree in Business Administration, Commerce, Marketing, or a related field.

• Fresh graduates are encouraged to apply.

• Previous experience in customer service, operations, administration, or e-commerce is an advantage.

• Excellent communication and interpersonal skills.

• Good command of English, both spoken and written.

• Good computer skills, especially Microsoft Office (Word & Excel).

• Good knowledge of modern AI-powered productivity tools and the ability to use them efficiently in daily work is highly preferred.

• Ability to organise, prioritise, and manage multiple tasks.

• Experience using CRM systems is a plus.

• Strong attention to detail with a customer-first mindset.