Job Overview

We are looking for highly motivated Customer Service Representatives based in Egypt to join our growing remote team. The ideal candidate will have at least 1 year of customer support experience, with a proven track record of serving customers in the Saudi Arabian or GCC market.

The successful candidate will possess excellent English communication skills and a strong ability to resolve customer inquiries professionally while delivering an outstanding customer experience.

Key Responsibilities

• Respond to customer inquiries in a professional and timely manner.
• Provide exceptional customer support through appropriate communication channels.
• Resolve customer complaints and issues with empathy and efficiency.
• Maintain a high level of customer satisfaction.
• Accurately document customer interactions and follow up when necessary.
• Collaborate with internal teams to ensure prompt issue resolution.

Requirements

• Based in Egypt.
• Minimum 1 year of experience in customer service or customer support.
• Previous experience handling customers from the Saudi Arabian or GCC market is required.
• Excellent English communication skills, both written and spoken.
• Strong problem-solving and interpersonal skills.
• Ability to work independently in a remote environment.

Employment Details

• Employment Type: Full-time
• Work Location: Remote
• Salary: Starting from EGP 8,000 per month

Application Questions

Applicants should include the following information with their application:

• Do you have experience working with the Saudi market? If yes, please provide details.
• What is your current salary?
• What is your expected salary?