Company description

The Novotel 5 stars resort located directly on the Red Sea with a beach area of 646m; 268 rooms including 4 suites and 80 family rooms; 5 outlets and spa, offers a wonderful experience that can cater perfectly for all tastes.

Job description

We are seeking a professional and empathetic Assistant Guest Relations Manager to join our hospitality team in Marsa Alam, Egypt. In this role, you will serve as a key point of contact for our guests, providing exceptional support and ensuring memorable experiences. As a bilingual professional fluent in German and French, you will bridge communication gaps and deliver personalized service to our diverse international clientele. This position combines guest relations expertise with administrative support, requiring someone who is organized, efficient, and genuinely passionate about guest satisfaction.

Responsibilities:

• Greet and welcome guests with warmth and professionalism, ensuring a positive first impression
• Address guest inquiries, concerns, and requests in German and French, providing timely and effective solutions
• Coordinate with various departments to fulfill guest requests and resolve issues promptly
• Maintain detailed guest records and documentation using property management systems
• Assist in organizing guest activities, excursions, and special events
• Provide cultural orientation and local information to international guests
• Handle guest complaints with empathy and professionalism, working toward satisfactory resolutions
• Support the Guest Relations Manager with administrative tasks, scheduling, and correspondence
• Ensure compliance with company policies and hospitality standards
• Contribute to a welcoming environment that encourages guest loyalty and positive reviews
• Perform other duties as assigned to support overall guest satisfaction objectives

Qualifications:

• Fluent proficiency in German and French (written and verbal); English proficiency required
• Proven experience in guest relations, customer service, or hospitality industry
• Excellent interpersonal and communication skills
• Strong organizational and time management abilities
• Problem-solving mindset with the ability to handle challenging situations calmly
• Cultural awareness and sensitivity to diverse guest backgrounds
• Proficiency with guest management systems and Microsoft Office applications
• Ability to multitask and work efficiently in a fast-paced environment
• Professional demeanor with a friendly and empathetic approach
• Flexibility to work varied shifts, including weekends and holidays as required
• Preferred: Previous experience in a resort or hotel setting
• Preferred: Experience with multilingual guest services