Company description

Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart. Join us and become a Heartist®.

Job description

2.1 Cooperate with the related departments and request any required documents, information or work from department employees or managers to ensure that the Executive Office operates in a seamless manner. Carry out correspondence within the General Manager/Hotel Manager knowledge.

2.2 Carry out the written internal communications of the hotel’s Executive Office.

2.3 Carry out the telephone communications of the hotel’s Executive Office.

2.4 Remind the General Manager/Hotel Manager of VIP guests and, if necessary, ensure that they meet or communicate.

2.5 File all documents and correspondences of the Executive Office appropriately and ensure that the files are up-to-date.

2.6 Protect the confidentiality of all correspondences issued or received by the Executive Office.

2.7 Take note of and follow up all appointments of the General Manager/Hotel Manager.

2.8 Ensure that the communication channels of the General Manager/Hotel Manager office are working at all times and take the necessary measures in this regard.

2.9 Receive hotel guests and other guests that wish to see the General Manager/Hotel Manager in a proper manner.

2.10 Ensure that the department managers or other employees that wish to see the General Manager/Hotel Manager meet at the earliest convenience and arrange the meeting times.

2.11 Prepare the meeting minutes appropriately for the General Manager/Hotel Manager’s meetings that require such meeting minutes and distribute them to the concerned parties.

2.12 Monitor and control the faxes sent on a daily basis.

2.13 Keep track of the special days of hotel employees and other individuals deemed necessary by the General Manager/Hotel Manager and make arrangements for celebrations.

2.14 Ensure that the Executive Office is always kept in a clean and orderly manner.

2.15 Possess full knowledge of the hotel’s policies and procedures, implement these policies and procedures and, when necessary, ensure coordination between other departments.

2.16 Anticipate that all activities and purchased equipment and belongings may impact the environment. Participate in all activities organized to protect biological diversity, share individual responsibilities to increase environmental knowledge, and carry out necessary training. Strive to minimize consumption of all materials and equipment currently used (paper, printed materials, etc.).

2.17 Implement decisions taken for saving energy. Assess environmental effects and energy efficiency of purchased equipment.

2.18 Fulfill responsibilities to eliminate and collect waste properly, reduce environmental pollution, and minimize harmful effects on the environment.

2.19 Carry out all responsibilities related to the quality management systems implemented at the facilities.

2.20 Carry out all other duties assigned by managers and hotel management not specified in the job description.

Qualifications

2.23 Implement responsibilities to eliminate and collect waste properly, reduce environmental pollution and harmful effects to the environment, and lead staff accordingly.

2.24 Ensure safe handling, carrying, storing, and use of chemicals in accordance with laws, controlling and reducing chemical contamination.

2.25 Carry out all responsibilities related to the quality management and food safety management systems implemented at the facility.

2.26 Carry out all other duties assigned by managers and hotel management not specified in the job description.