Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company operating across the Middle and Far East. With years of expertise, we specialize in delivering high-value, innovative, and customized BPO services to meet the unique needs of our clients and their businesses. Our global presence and deep understanding of cultural diversity enable us to provide tailored solutions, allowing our clients to focus on their core operations and better serve their customers. We are committed to offering first-class quality, enhancing client value, and implementing cutting-edge technologies to exceed expectations. At ETISAL International, we prioritize customer satisfaction, excellence, and the appreciation of human capital.
Role Description This is a full-time on-site role for an English Customer Support Agent (Voice and Non-Voice) based in Cairo, Egypt. The agent will handle customer inquiries, provide excellent customer service via voice and non-voice communication channels, troubleshoot issues, and ensure customer satisfaction. The role requires effective communication skills and the ability to understand and resolve various customer concerns promptly and professionally.
Qualifications Proficiency in Customer Support and Customer Service to address and resolve customer inquiries effectively Focus on ensuring high Customer Satisfaction through responsiveness and professionalism Strong Communication skills for both voice and non-voice interactions Experience with Troubleshooting customer issues and providing practical solutions Fluency in English (written and spoken) is required Ability to work in a fast-paced, customer-focused environment Problem-solving skills and attention to detail