Company Description Intelcia is a global outsourcing leader with over 20 years of experience, offering tailored services and expertise that meet international standards. With a broad range of solutions, including Multichannel CX Solutions, Business Processes, IT Solutions, and Innovative & Consulting Solutions, Intelcia supports clients worldwide in focusing on their core challenges. Operating across Europe, North Africa, Sub-Saharan Africa, the Indian Ocean, North America, Latin America, and the Caribbean, Intelcia employs over 35,000 professionals across 85 operational centers. The company aims to be one of the top 10 global outsourcing providers and achieve a turnover of 1.5 billion euros by 2025.
Role Description This is a full-time on-site role for a Customer Service Specialist based in Cairo, Egypt. The role involves addressing customer inquiries, resolving issues, and ensuring exceptional customer service. The specialist will ensure customer satisfaction by maintaining professionalism, adhering to company standards, and providing excellent customer experience through phone and various communication channels.
Qualifications Proficiency in Customer Support and Customer Service Exceptional skills in ensuring Customer Satisfaction and delivering an excellent Customer Experience Strong Phone Etiquette and professionalism in customer interactions Excellent verbal and written communication skills in English Ability to manage and resolve customer issues promptly and efficiently Prior experience in customer service roles is a plus Strong interpersonal skills and a customer-focused attitude