Company Description

ETISAL International is a leading Business Process Outsourcing (BPO) company in the Middle and Far East, delivering high-value, innovative, and customized services to meet the unique needs of every client. By offering tailored outsourcing solutions, ETISAL International empowers businesses to focus on their core competencies while ensuring excellent customer experiences. The company thrives on a global presence, adapting to cultural uniqueness and employing industry best practices. Dedicated to quality and innovation, ETISAL International continuously enhances its management and operational standards to exceed client expectations.

Role Description

We are seeking a full-time Customer Support Representative who is fluent in English to join our dynamic team on-site at our Cairo location. The candidate will assist customers by addressing their inquiries, resolving issues, and providing a top-notch customer experience. Responsibilities include delivering excellent customer care, maintaining accurate records of customer interactions, handling complaints professionally, and proactively providing solutions to enhance customer satisfaction.

Qualifications

Excellent English language skills, both written and verbal Strong customer service and problem-solving skills Ability to manage multiple tasks and provide timely responses to customer queries Proficiency in using customer support software, tools, and platforms Effective communication and interpersonal skills Experience in a customer support or BPO industry role is advantageous Ability to work collaboratively in a team environment Flexibility to work on-site in Cairo and adhere to assigned schedules