Company Description

ETISAL International Group is a leading Business Process Outsourcing (BPO) company operating across the Middle and Far East. With a customer-centric approach, the company specializes in delivering high-value, innovative, and customized outsourcing solutions to meet diverse client needs. By leveraging global coverage, cultural understanding, and industry best practices, ETISAL International supports clients in focusing on their core business activities while enhancing customer satisfaction. Committed to excellence, transparency, integrity, and passion for service, ETISAL continually works to exceed client expectations. The company values human capital and employs state-of-the-art technologies to ensure quality and efficiency.

Role Description

This is a full-time on-site role in Cairo for a Back Office Support - Chat & Calls (English) specialist. The primary responsibilities include managing customer interactions through chat and calls, providing efficient support, handling queries, resolving issues, and maintaining accurate records. The role requires coordination with the team to meet objectives and ensure timely responses to deliver exceptional customer service in a professional and courteous manner.

Qualifications

" Back Office” Chat & Calls Account
• Netsalary 17,000 EGP
• Rotational shifts
• 2 Days Off
• Social - Medical insurance

Requirements:
Gradua-tes/ Dropo-uts
English B2

Location Abbassia