Duties & Responsibilities Specialists in the design, implementation, and support of Cisco unified communication solutions, including voice, video conferencing, messaging, and collaboration systems. Ensures that UC platforms are reliable, scalable, and aligned with the organization’s technology strategy while maintaining high levels of service and performance. Define and enforce best practices, policies, and standards for voice, video, and collaboration services. Collaborate with network, security, and IT infrastructure teams to ensure end-to-end service reliability. Support disaster recovery planning and business continuity for UC services. Monitor performance, usage, and capacity trends to guide future planning and improvements. Ensure documentation of architecture, configurations, and support procedures is maintained and current. Experience & Qualifications:Bachelor’s degree in Information Technology, Telecommunications, or a related field.2+ years of experience in Cisco UC technologies Experience in designing and performing pre-sales activities for Cisco Collaboration & Webex projects Strong hands-on experience with Cisco unified communication platform Deep understanding of VoIP, SIP, QoS, SBCs, call routing, and video conferencing technologies. Relevant certifications (Cisco Collaboration) are a strong advantage. Excellent leadership, communication, and troubleshooting skills.