Intouch CX - مصر - الجيزة

الخبرة: ٤ الى ٦ سنوات

الراتب: 60000 - 75000 EGP

توظيف: دوام كامل

النوع: أنثى

التعليم: Bachelor's Degree","translations":{"name":{"ar":"درجة البكالوريوس","en":"Bachelor's Degree

Oversee daily operations of the customer experience center to ensure efficient and effective service delivery.
Lead, mentor, and develop teams to achieve performance targets and maintain high levels of employee engagement.
Implement and monitor operational policies, procedures, and best practices to optimize workflow and productivity.
Analyze operational data and key performance indicators to identify trends, areas for improvement, and actionable insights.
Collaborate with cross-functional teams including customer support, technical support, and sales to drive process improvements.
Ensure compliance with company standards, industry regulations, and client requirements.
Manage resource allocation, scheduling, and workforce planning to meet business objectives.
Drive continuous improvement initiatives using AI-powered tools and analytics to enhance service quality.
Handle escalated customer issues and resolve complex operational challenges promptly.
Prepare and present regular reports on operational performance, team achievements, and project outcomes to senior management.

تاريخ النشر: اليوم

الناشر:

تاريخ النشر: اليوم

الناشر: