This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.
Our client is a leader in education and training, focused on delivering high-quality online courses and real-time lectures. They are committed to providing a seamless experience for both customers and faculty, supported by a collaborative, team-oriented environment that values service quality, accuracy, and continuous learning.
Location
Fully-Remote | Weekdays 9:00 AM – 6:00 PM CST / Occasional weekend work
Role Overview
The Customer Service Representative will support customers and faculty by providing timely, professional assistance across multiple communication channels. This role focuses on ensuring smooth access to online courses, responding to inquiries, and maintaining accurate records while delivering a positive and supportive customer experience.
Key Responsibilities
Customer Support
Provide prompt and courteous support via email, chat, and phone
Engage with customers in a friendly, professional manner while actively listening to their concerns
Inquiry Management
Answer phone inquiries and respond to website form submissions
Handle general customer inquiries related to course approvals, receipts, and certificates of attendance
CRM & Documentation
Track and log customer interactions within Salesforce CRM
Maintain accurate, organized, and up-to-date records
Collaboration & Communication
Collaborate with management to stay informed on new services, policies, and procedures
Provide support aligned with established customer service policies
QualificationsExperience
Experience providing customer support via email, chat, and phone
Experience working with CRM systems
Skills
Excellent written and verbal communication skills in English
Strong organizational skills and attention to detail
Comfort working primarily from a computer using email and customer service tools
Ability to manage multiple tasks accurately
Collaborative mindset and ability to work effectively within a small team
What Success Looks Like
Efficient assistance with live course access and minimal disruptions
Consistently positive, professional customer interactions
Accurate CRM documentation and clear internal communication
Strong collaboration within a supportive, detail-oriented team
Opportunity
This role offers the chance to make a meaningful impact on the customer experience within the education and training space. You’ll join a supportive team environment, expand your customer service skill set, and contribute directly to smooth course delivery and customer satisfaction.
Application Process:To be considered for this role these steps need to be followed: