Primary Contact: Act as the first point of contact for customers, providing support for furniture products and services.
Quick Response: Respond professionally to customer inquiries via phone, email, or in-person at the showroom.
Product Guidance: Explain furniture specifications and help customers choose the best pieces for their needs.
Problem Solving: Handle customer complaints, returns, and exchanges efficiently to ensure a quick resolution.
Team Coordination: Work with sales, logistics, and the technical office to ensure smooth orders and on-time delivery.
Data Entry: Keep accurate records of customer interactions and feedback using the CRM system.
Showroom Support: Assist in organizing product displays to improve the customer shopping experience.
Follow-up: Contact customers after purchase to ensure satisfaction and encourage future business.
Product Knowledge: Stay updated on the latest furniture trends and company product features.
Improvement: Follow company policies and suggest ways to improve service quality.