Intouch CX - مصر - القاهرة

الخبرة: ١ الى ٤ سنوات

الراتب: 15000 - 21000 EGP

توظيف: دوام كامل

النوع: ذكر

التعليم: Bachelor's Degree","translations":{"name":{"ar":"درجة البكالوريوس","en":"Bachelor's Degree

Respond promptly and professionally to customer inquiries via phone, email, chat.
Resolve customer issues efficiently by identifying problems, troubleshooting, and providing accurate solutions.
Document all customer interactions and maintain detailed records in the company’s CRM system.
Collaborate with team members and other departments to ensure seamless customer support and issue resolution.
Escalate complex or unresolved issues to the appropriate internal teams following established protocols.
Maintain up-to-date knowledge of company products, services, and policies to provide accurate information.
Meet or exceed individual and team performance metrics, including response time, resolution rate, and customer satisfaction scores.
Participate in ongoing training sessions to stay current with new products, services, and customer service best practices.
Identify recurring customer issues and provide feedback to management for process improvements.
Uphold company values by delivering service with empathy, professionalism, and a customer-first mindset.

تاريخ النشر: اليوم

الناشر:

تاريخ النشر: اليوم

الناشر: