Intouch CX - مصر - الجيزة

الخبرة: ١ الى ٣ سنوات

الراتب: 38000 - 50000 EGP

توظيف: دوام كامل

التعليم: Not Specified","translations":{"name":{"ar":"غير محدد","en":"Not Specified

Lead, motivate, and manage a team of French-speaking customer service representatives in a BPO environment.
Monitor daily team performance to ensure service level agreements (SLAs) and quality standards are consistently met.
Conduct regular coaching, feedback sessions, and performance reviews to support team development and growth.
Handle escalated customer issues, providing timely and effective resolution while maintaining high customer satisfaction.
Coordinate with cross-functional departments to streamline processes and improve operational efficiency.
Analyze team metrics and prepare reports on productivity, quality, and customer satisfaction for management review.
Implement best practices and process improvements to enhance the overall customer experience.
Facilitate training sessions and onboarding for new team members to ensure a smooth integration.
Foster a positive, inclusive, and collaborative team culture aligned with company values.
Ensure compliance with company policies, procedures, and regulatory requirements.

تاريخ النشر: ٩ ديسمبر ٢٠٢٥

الناشر:

تاريخ النشر: ٩ ديسمبر ٢٠٢٥

الناشر: