- Serve as the primary point of contact for customer inquiries, providing prompt and accurate information.
- Resolve customer complaints and issues efficiently, ensuring high levels of satisfaction.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Collaborate with internal departments to address customer needs and escalate complex issues as necessary.
- Monitor and follow up on open cases to ensure timely resolution.
- Identify opportunities to improve customer service processes and recommend solutions.
- Prepare regular reports on customer feedback, trends, and service metrics.
- Assist in developing and implementing customer service policies and procedures.
- Train and mentor junior customer service staff as required.
- Ensure compliance with company standards and regulatory requirements in all customer interactions.
5-7 years of proven experience in a customer service or client-facing role.Excellent verbal and written communication skills.Strong problem-solving abilities and attention to detail.Demonstrated ability to handle difficult situations with professionalism and empathy.Proficiency in using customer relationship management (CRM) software.Ability to multitask and manage time effectively in a fast-paced office environment.Strong organizational and documentation skills.Ability to work independently and as part of a team.Willingness to work full-time and on-site as required.Commitment to delivering high-quality customer experiences.