Customer Service Executive

  • Serve as the primary point of contact for customer inquiries, providing prompt and accurate information.
  • Resolve customer complaints and issues efficiently, ensuring high levels of satisfaction.
  • Maintain detailed records of customer interactions, transactions, comments, and complaints.
  • Collaborate with internal departments to address customer needs and escalate complex issues as necessary.
  • Monitor and follow up on open cases to ensure timely resolution.
  • Identify opportunities to improve customer service processes and recommend solutions.
  • Prepare regular reports on customer feedback, trends, and service metrics.
  • Assist in developing and implementing customer service policies and procedures.
  • Train and mentor junior customer service staff as required.
  • Ensure compliance with company standards and regulatory requirements in all customer interactions.

5-7 years of proven experience in a customer service or client-facing role.Excellent verbal and written communication skills.Strong problem-solving abilities and attention to detail.Demonstrated ability to handle difficult situations with professionalism and empathy.Proficiency in using customer relationship management (CRM) software.Ability to multitask and manage time effectively in a fast-paced office environment.Strong organizational and documentation skills.Ability to work independently and as part of a team.Willingness to work full-time and on-site as required.Commitment to delivering high-quality customer experiences.
تاريخ النشر: اليوم
الناشر: Wuzzuf .com
تاريخ النشر: اليوم
الناشر: Wuzzuf .com