- Respond promptly and professionally to customer inquiries via phone, email, and in-person interactions.
- Resolve customer issues and complaints with empathy, patience, and a solutions-oriented approach.
- Maintain accurate records of customer interactions, transactions, comments, and complaints.
- Collaborate with internal teams to address customer needs and ensure seamless service delivery.
- Provide detailed information about products, services, and policies to customers.
- Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
- Identify and escalate complex or unresolved issues to the appropriate departments.
- Assist in onboarding new customers and guiding them through initial processes.
- Gather customer feedback and relay insights to improve service quality.
- Stay updated on company offerings, policies, and best practices to provide accurate support.
1-3 years of experience in a customer service or client-facing role.Excellent verbal and written communication skills.Strong problem-solving abilities and attention to detail.Ability to handle challenging situations with professionalism and composure.Proficiency in using customer relationship management (CRM) software and office applications.Demonstrated ability to work effectively in an office-based environment.Strong organizational and multitasking skills.Ability to work independently and as part of a team.Willingness to learn about new products, services, and processes.Commitment to delivering exceptional customer experiences.