- Lead the training activities of technical training, soft skills trainings and sales trainings for service technicians and authorized service providers
- Participate in project teams for new product development, contributing to define needs for product services in the field.
- Monitor the products performance in the field and interact with the factories’ quality teams, R&D, and customer service teams, providing feedback to different areas to solve non-compliance issues and contribute to continuous improvement.
- Participate in the product's technical documentation structure, training, technical support services and related processes.
- Create and recommend processes and procedures to audit job orders issued by service providers, and eliminating vulnerability to fraud.
- Bachelor's degree in Electrical Engineering.- 1~2 years experience with Aftersales processes.