الوظائف / وظائف خدمة عملاء / Customer Service Representatives

Customer Service Representatives

Alorica - مصر - الجيزة
الخبرة: ١ الى ٢ سنوات
الراتب: Confidential
توظيف: دوام كامل
النوع: أنثى
التعليم: Bachelor's Degree
  • Respond promptly and professionally to customer inquiries via phone, email, or chat.
  • Resolve customer issues efficiently while maintaining a positive and empathetic attitude.
  • Document all customer interactions and transactions accurately in the system.
  • Identify and escalate complex issues to the appropriate department or supervisor.
  • Provide product and service information to customers, ensuring clarity and accuracy.
  • Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
  • Meet or exceed established performance metrics, including response time and customer satisfaction scores.
  • Collaborate with team members to share best practices and improve service delivery.
  • Adhere to company policies, procedures, and quality standards at all times.
  • Participate in ongoing training and development sessions to enhance product knowledge and customer service skills.
قدم على موقع الوظيفة
تاريخ النشر: ١٠ أغسطس ٢٠٢٥
الناشر: Wuzzuf .com
تاريخ النشر: ١٠ أغسطس ٢٠٢٥
الناشر: Wuzzuf .com