- Provide quality, efficient and non-judgmental telephone customer service to patients.
- Maintains the agreed on average handling time as defined by Contact center Management guidelines to ensure ease of accessibility and maintain the agreed on SL.
- Updates the existing database with changes and the status of each patient whenever required and complete call logs and reports so that we have a valid reference and database for our customers to ensure proper planning & to guarantee taking the right decisions.
Non-pharmacists can apply with call center experience or experience working in pharmacies with insurance background.Problem solving skills.Ability to handle complex process.Bachelor degree.