Job description
We are seeking a reliable, customer-focused Call Center Agent to join our team. The successful candidate will be the first point of contact for our clients and customers, providing high-quality service by handling inbound and outbound calls. Responsibilities include taking accurate messages, answering frequently asked questions, and resolving basic inquiries efficiently and professionally.

Key Responsibilities:

Answer incoming calls promptly and professionally.
Respond to customer inquiries, provide accurate information, and resolve issues when possible.
Take detailed and accurate messages for departments or individuals.
Provide information and assistance based on FAQs and knowledge base resources.
Route calls to appropriate departments or escalate issues when necessary.
Maintain updated knowledge of company products, services, and policies.
Record call details and customer interactions in the CRM or call tracking system.
Follow communication scripts and adhere to standard operating procedures.
Meet performance goals, including call quality, handling time, and customer satisfaction.
Handle a high volume of calls in a fast-paced environment.
Qualifications:

College education is an asset. Preferred English literature or Business Administration
Previous experience in a call center or customer service role is preferred.
Excellent verbal communication and active listening skills.
Strong problem-solving abilities and attention to detail.
Proficient with computers, email, and CRM/call center software.
Ability to multitask, stay calm under pressure, and handle difficult customers professionally.
Fluent in English ; bilingual skills are an advantage.
Work Environment & Schedule:

May require working shifts, evening shifts, weekends, and holidays depending on business needs.
Fully remote role
Job Types: Full-time, Contract

Contract length: 1 year

Pay: E£10,000.00 - E£14,000.00 per month

Application Deadline: 25/04/2025

Expected Start Date: 01/05/2025