Key Responsibilities:

Community Moderation:

1. Monitor and moderate user-generated content (comments, posts, messages, etc.) to ensure compliance with community guidelines.
2. Address and resolve conflicts, disputes, or inappropriate behavior within the community in a timely and professional manner.
3. Foster a welcoming and inclusive environment by encouraging positive interactions and engagement.
4. Escalate complex or sensitive issues to the appropriate team members or departments.
5. Stay updated on platform policies, trends, and best practices in community moderation.
6. Collect and analyze customer feedback to identify areas for improvement in products and services

Customer Service Duties:

1. Respond to customer inquiries via social media platforms in a timely and professional manner.
2. Assist customers with account-related issues, product/service questions, and troubleshooting.
3. Provide accurate information and resolve customer concerns with empathy and efficiency.
4. Document customer interactions and feedback to improve service quality.
5. Collaborate with the customer service team to ensure a seamless customer experience.
6. Respond to customer inquiries via social media platforms, phone, email, or live chat promptly and professionally
7. Organize and conduct regular check-ins with customers to ensure their satisfaction with the service and products
8. Work closely with the warehouse team to ensure that customer needs and expectations are met