- Answer inbound customer calls promptly and efficiently.
- Provide technical support or information regarding the company’s products or services.
- Resolve customer issues and provide quick and effective solutions.
- Redirect calls to the appropriate departments when necessary.
- Follow up with customers to ensure satisfaction with the provided service.
- Record call details, complaints, and requests in the system for documentation.
- Advise customers about new offers or services.
- Monitor service quality and work on improving it.
- Perform additional tasks as directed by the direct supervisor.
Proven experience as call center Agent or similar positionExperience in customer service is essentialProficient in English; Good knowledge of additional languages will be a definite plusWorking knowledge of MS OfficeTech savvy with knowledge of telephone equipment and relevant computer programsKnowledge of performance evaluation procedures