As IT Generalist, You Will…

• Install and test workstations (break/fix), fix performance issues, diagnose/replace hardware and software related problems
• Ensure workstations are functional (computer hardware peripherals/components)
• Troubleshoot/report specific line of business program issues (Logical Agent/LivePerson/third-party applications)
• Verify application results, conduct system audits
• Be accountable for tracking and organization of physical hardware and other IT assets
• Develop and manage organizational and IT standards
• Maintain cleanliness and organization of the IT department and stations
• Engage with internal and external clients providing updates and  solutions, as well as  ensuring compliance relating to all IT components
• Provide generalized IT support as required
• Interpret service delivery key metrics to problem solve
• Complete projects by coordinating resources and timetables with others
• Verify application results by conducting system audits of technologies implemented
• Preserve assets by adhering to disaster recovery and backup procedures and information security and control structures
• Maintain quality service by establishing and enforcing organization standards
• Provide support for the entire IT department and company as needed

As IT Generalist, You Have…University degree in computer science or related fieldFrom 1 to 3 years experience in IT desktop SupportPrevious experience with MacOS devices is preferredAdaptability to learn a variety of software programsThe ability to multitask and self-manage your work day is crucialAbility to work in a fast paced and time sensitive environmentExcellent time and project management skillsStrong customer relations & presentation skillsExcellent communication and presentation skills, with a strong attention to detailStrong analytical and customer service skills, and ability to work independently and as part of a teamA highly resourceful, proactive, and reliable attitudeAbility to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds If Interested please reach out to Brawny Sam Karzee +917659852615IntouchCX provides equal employment opportunities in accordance with Egyptian labor laws and regulations. IntouchCX is committed to ensuring fairness and equality in all aspects of employment and does not discriminate based on gender, origin, language, religion, creed, or disability.  IntouchCX is committed to accommodating individuals with disabilities in compliance with Egyptian labor laws and international best practices. If you require any accommodations during the application process or need more information about our accommodation policies, please contact us.  By applying to IntouchCX, the applicant consents to IntouchCX collecting, using, and retaining their personal information for purposes related to the application process and, if hired, the employment relationship.  All personal information collected will be handled with strict confidentiality and in accordance with applicable Egyptian privacy and data protection regulations.