Team Leadership & Supervision:

• Lead, motivate, and guide front-line staff, including baristas, servers, and kitchen personnel, ensuring they provide excellent customer service.
• Assist in scheduling and staffing, ensuring shifts are properly covered and team members are working efficiently.
• Ensure team members are trained and following company policies and standards for quality and service.
• Help with onboarding new employees and provide ongoing feedback and development to improve performance.

Customer Service Excellence:

• Ensure the highest level of customer service is maintained at all times.
• Address customer concerns or issues quickly and professionally, ensuring a positive experience.
• Ensure the dining area and service stations are clean, organized, and welcoming for customers.

Operational Support:

• Assist in the daily operations of the café, including overseeing coffee preparation, food service, and order accuracy.
• Monitor inventory levels and assist with restocking items as needed to ensure smooth service.
• Ensure proper handling and preparation of food and beverages, following health and safety standards.
• Help manage the flow of customers during peak hours, ensuring quick and efficient service.

Quality Control & Consistency:

• Monitor food and beverage quality to ensure consistency and adherence to company standards.
• Work closely with the Operations Manager to maintain menu standards and support any new product launches or updates.
• Assist in inventory and waste management, ensuring the proper use of resources.

Health & Safety Compliance:

• Ensure the team follows all health and safety regulations, including food handling, sanitation, and cleanliness.
• Conduct regular cleaning and maintenance checks of equipment and workstations.
• Ensure the café maintains a safe working environment for both staff and customers.

Supporting Operations Management:

• Assist the Operations Manager with administrative tasks, including reports, inventory tracking, and operational planning.
• Help manage and track employee performance, providing input for evaluations and training needs.
• Contribute to implementing operational improvements to increase efficiency and customer satisfaction.