• Acts as the owner of Incident management & Request fulfillment activities in Vodafone Money Transfer support team.
• Handle all daily incidents and Service request raised by Customers within agreed SLAs and performing all Daily Health checks for ensuring High Service availability.
• Handling the support from End to End for both issues and requests
• Maintain all back-end servers in order to provide reliable service according to the SLA
• Ensure End to End Service Monitoring is in place for all services
• Engaged in meetings with Customer and Third parties .
• Perform Sanity checks for any new deployments in Production Environment.
• Linux/Unix administration knowledge.• Oracle database concepts knowledge.• Good knowledge with Oracle SQL database.• VMware good knowledge• Windows Servers Deployment, support & troubleshooting• Good knowledge on Networking theory and Network design• Microsoft Messaging Technology background• ITIL Foundation and service management Solid background• Previous experience on Mobile Money application support .