- Identify and implement process improvements to streamline operations, reduce costs, and improve efficiency.
- Establish and track key performance indicators (KPIs) for team members, ensuring alignment with company objectives.
- Maintain a high level of quality in course delivery, ensuring smooth scheduling, effective communication with instructors, and prompt resolution of any operational issues.
- Prepare and present regular reports on operational performance, highlighting areas of improvement and action plans.
- Identify potential operational risks, develop contingency plans, and implement corrective actions as necessary to maintain operational stability.
- Assist in workforce planning, ensuring adequate staffing levels to meet demand while balancing efficiency and cost-effectiveness.
Experience as a Customer Support Specialist or similar CS roleFamiliarity with our industry is a plusExperience using help desk software and remote support toolsUnderstanding of how CRM systems workExcellent communication and problem-solving skillsMulti-tasking abilitiesPatience when handling tough casesBachelor's degreeJob Details:Working Hours: from 10:00 AM to 06:00 PMDays off: Friday & SaturdayLocation: Maadi Office, CairoEmployment Type: Full-time