YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL Express Egypt is the recognized market leader in Express logistics and an Employer of Choice - with a 2020 global ranking at #2!

Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visitwww.dpdhl.jobs/express

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

Key Activities

• Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner
• Ensure that a high level of professional rapport is developed and maintained with all customers
• Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required
• Manage and develop a specific group of customers with the objective of continuous positive growth across all products
• Manage, Maintain and improve the customer’s business profitability
• Identify, establish and manage multi tiered relationships across customer and DHL organizations to ensure a long-term business partnership and achievement of corporate goals
• Lead and manage customer presentations and proposals, ensuring there is a common understanding of service expectations and solutions
• Develop business plan for each account including sales strategy, client organization chart, formal agreement, hospitality plan and Senior Management visits to uncover and close Cross Sell Opportunities
• Create a competitive advantage for the customer in his business and price for value on behalf of DHL. Use a consultative approach to understand client’s industry and develop tailored solutions to meet their business needs
• Develop and keep current an appropriate country account strategy in line with country level business plans, to achieve profitable revenue growth
• Develop and manage the after sales strategy for each of the designated customers
• Develop strategies, service initiatives and contingency plans for the effective denial of competitor initiatives with customers to prevent split business and customer defection
• Functionally manage the development and delivery of services and solutions that provide consistency and re usability to enable account and non account customers to achieve corporate objectives and gain competitive advantage through providing solutions in their business
• Acquire business from within portfolio of target customers and any other prospects that require MAE account management
• Conduct formal quarterly reviews to include brick walling and discussions on service standards, pricing and product diversification
• Achieve agreed revenue and profit targets through closely monitoring yields across all products and selling complete solutions to the client base
• Monitor financial health of accounts and take steps to assure profitability through migrations and price increases

Key Capabilities

Problem Solving

• Understand intimately the customer needs and sell, or justify through a business case the development of the appropriate solutions.
• Ensure pricing is maintained at a profitable level for DHL and find the opportunities to price for value.
• Interact across the DHL organization to find specific solutions to issues related to the development or maintenance of the customers business.

Customer Orientation

• Is focused on identifying and meeting customer needs. Acts to establish a long term business partnership with internal and external customers.

Planning and Organizing

• Develop and keep current an appropriate account strategy for each account customer. The strategy should include country level business plans.
• Develop, maintain visibility and manage a Sales Pipeline reflecting progress on the Acquisition of business from the customers under management.

Decision Making

• Ability to influence accounts strategies.
• Ownership of the sales pipeline.

Results Orientation

• Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals.

Teamwork

• Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.

Accountability

• Acts responsibly. Can be counted on to keep commitments. Complies with DHL expectations, policies and procedures. Builds others' trust in own professionalism, integrity, expertise and ability to achieve results.

Communication Skills

• Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style to the needs of others. Listens attentively and asks questions when needed to clarify information.

Self Management

• Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive.

Attention to Detail

• Is thorough and complete in performing all aspects of the job. Stays focused on the details of the job, no matter how small. Checks and monitors work to ensure accuracy.

YOUR PROFILE:

• Excellent verbal communication skills and interpersonal style
• Excellent personal presentation, grooming and hygiene
• Good clear command of the English language
• Excellent organizational skills, including ability to prioritise workload
• Ability to effectively contribute as a team member as part of a busy team
• Proven ability to work under pressure in a fast paced, time sensitive environment
• Demonstrated ability to use initiative/judgement to solve job related issues
• Good understanding of DHL Network
• Strong problem solving capability
• Desire to get the job done
• Passion to provide excellent Customer Service
• Right first time philosophy
• 3 years experience in a commercial environment
• 2 years Consultative Selling experience.
• Expert knowledge of the DHL Infrastructure, products and services
• Culturally sensitive.
• Strong customer service orientation.
• Excellent numeric, written and oral communication skills (English).
• Ability to operate and functionally manage people in an informal matrix structure. (Networking, persuasive and negotiation skills.)
• Strong individual that can work independently and within a team to deliver results.

Desirable

• Basic knowledge of the supply chain for a particular industry
• International experience

OUR OFFER:

• Strong career support in an international environment.

• Great culture and colleagues.

• Multifarious benefit program.

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!