Job Title: Customer Service Agent

Company: Nooralqmar 

Location: [Cairo]

About Us: Nooralqmar E-commerce is a leading online retailer specializing in nutraceutical and food supplements. Our mission is to provide high-quality, scientifically backed products that enhance the health and well-being of our customers. We are committed to exceptional customer service and are looking for a dedicated Customer Service Agent to join our team.

Job Description: We are seeking a motivated and customer-focused individual to join our customer service team. As a Customer Service Agent, you will be the first point of contact for our customers, providing them with outstanding service and support. Your role will involve addressing customer inquiries, resolving issues, and ensuring a positive shopping experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

• Assist customers with product information, order status, and returns.

• Resolve customer complaints and issues efficiently and effectively.

• Maintain accurate records of customer interactions and transactions.

• Collaborate with other departments to ensure customer satisfaction.

• Stay informed about our product offerings and promotions.

Qualifications:

• Bachelor’s degree (Preferred in Medical field).

• Proven experience in customer service role, preferably in e-commerce or retail.

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and attention to detail.

• Ability to work independently and as part of a team.

• Proficiency in using customer service software and tools.

• A positive attitude and a passion for helping others.

What We Offer:

• Competitive salary and benefits package.

• Opportunities for growth and advancement within the company.

• A supportive and collaborative work environment.

• Employee discounts on our products.