Key Responsibilities:
- Engage with followers across social media platforms by responding to comments, messages, and reviews professionally and promptly.
- Foster relationships with the online community to build trust and enhance brand loyalty.
- Keep abreast of the latest social media trends, platforms, and best practices to ensure the company's social media strategy remains relevant and effective.
- Maintain accurate records of content moderation activities and produce regular reports on key metrics. Document and escalate issues that require attention beyond the moderation team's scope.
Bachelor’s degree in marketing, Business, Communications, or related field.1 year of experience in social media managementStrong sales, negotiation, and analytical skillsExcellent written and verbal communication skillsAbility to multitask and manage time effectively