Job Description

Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives

*Note:- If you are interested for above job description please share your CV on the WhatsApp- resume- Simran - +91 8121984814

Job Requirements:Minimum 6 months of experience in Customer Service.English proficiency at B2 level or higher.Flexibility to work in 24/7 rotating shifts.Ability to work on-site at Maadi Technology Park.Immediate joiners preferred.No transportation provided, but a transportation allowance will be provided.Shift Details:*9-hour shifts (8 working hours + 1 break).5 working days with 2 days off per week.International Semi-Voice Process.Salary: 17,000 EGP/month (Gross).*Note:- If you are interested for above job description please share your CV on the WhatsApp- resume- Simran - +91 8121984814

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تاريخ النشر: اليوم

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تاريخ النشر: اليوم

الناشر: