Job Description

Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives

*Note:- If you are interested for above job description please share your CV on the WhatsApp- resume- Simran - 8121984814

Job RequirementsExperience as a Customer Support Specialist or similar CS role Familiarity with our industry is a plus Experience using help desk software and remote support tools Understanding of how CRM systems work Excellent communication and problem-solving skills Multi-tasking abilities Patience when handling tough cases BSc in Information Technology or relevant diploma*Note:- If you are interested for above job description please share your CV on the WhatsApp- resume- Simran - 8121984814

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تاريخ النشر: ٥ ديسمبر ٢٠٢٤

الناشر:

تاريخ النشر: ٥ ديسمبر ٢٠٢٤

الناشر: