- Assist in the onboarding process for new customers, ensuring they feel welcomed and informed.
- Support project management efforts by tracking project timelines, deliverables, and customer requirements.
- Respond to customer inquiries and resolve issues in a timely manner.
- Collaborate with internal teams to ensure project delivery aligns with customer expectations.
- Collect customer feedback and assist in analyzing data to identify improvement areas.
- Support the Customer Excellence Manager in identifying upselling opportunities based on customer needs.
- Maintain accurate records of customer interactions and project status within the CRM system.
- Assist in creating training materials or documentation for customers.
- Participate in team meetings to discuss customer feedback and improvement initiatives.
- Stay updated on product features and services to provide informed support to customers.
0-3 years of experience in customer service or a related field.Basic understanding of project management principles.Strong communication and interpersonal skills.Ability to work collaboratively with internal teams.Detail-oriented with strong organizational skills.Proficient in using CRM software and basic data analysis tools.