Role Purpose:

•    Manage HR operations and Resourcing Ops for non-mass hiring candidates.
•    Manage system related activities, handle end to end employee’s system related life cycle (New starters, system changes, leavers, and payroll reports)
•    Generate and provide HR management information reporting and analytical information support to stakeholders 
•    position requires strong organizational skills, attention to detail, and a solid understanding of HR Operations basics
 

Key accountabilities and decision ownership

Resourcing Operations 
•    Manage Resourcing Ops day-to-day Ops and ensure the Personnel team is adhering to :
•    Responsible for Creating vacancies MPR 
•    Post vacancies on Success factor & eightfold.
•    Archiving resumes and scheduling applicant interviews.
•    Schedule Candidates for Interviews 
•    Informing job applicants with required hiring documents
Personnel Ops:
•    Assist with day to day operations of the HR functions and duties 
•    Ensure relevant documentation is available for all HR systems/processes and procedures.
•    Maintains and supports delivery of service within agreed Service Level Agreements for specific customer types.
•    Participate in HR Projects and Initiatives correlated to HR systems.
•    Revises specific processes and procedures when needed and informs the stakeholders about the changes.
•    Develop and enhance current processes.
•    Issuance and authorization of Personal Documents (HR Letters, Payroll letter & Embassy Letters/Govern 
•    Personal Documents Withdrawal and return process. 
•    Documents archiving for all FTEs
•    Manage Onboarding / Off Boarding Processes Contract Activities:
•    New Joiners Contract Signing Activities – Contractors to Employee Conversion sessions
•    contract renewals processing
•    Ability to handle sensitive information with confidentiality and discretion.
•    Handling all in and out HR operations as preparing paperwork and schedules for smooth new-hire onboarding process, coordinating with cross-functional departments to deliver an exceptional first-day experience, as well as managing and completing all paperwork for resigning employees. 
•    Communicating with designated parties hiring or exiting of department team members.
•    Escalation management – Resolve escalation on priority and at root to avoid recurrence.
General:
•    Ops Quality Control:
•    Ensure compliance to 95% - Accuracy and Quality.
•    SLA doesn’t breach 5 WD – Hit or Miss
•    Proactive, problem solving, prioritizes and demonstrates robust understanding of business needs and empathetic customer management.
•    Adheres to service delivery model, resolves and closes requests as per defined SLA.
 

Core competencies, knowledge and experience [max 5]:

•    Stakeholder management
•    Effective communication across all levels 
•    Prior experience in HR systems & excel 
 

Must have technical / professional qualifications:

A. Education & Experience: 
-     Bachelor’s degree 
-     3 to 5 years of HR experience preferable 
B. Skills and Abilities: 
Technical Skills
-     Good Knowledge and expertise on MIS and Customer service experiences
-     Advanced Skills in Microsoft (Excel, ppt)
-     Knowledge for success factors HR Modules and EVO HR systems
 

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