We are seeking a proactive IT Support Specialist responsible for overseeing our IT infrastructure. This includes managing our network, storage server, devices, employee computers, email systems, and troubleshooting technical issues on an as-needed basis. The ideal candidate will have strong technical expertise, a problem-solving mindset, and the ability to support both hardware and software needs. This job will be part time.
- Network Administration: Monitor, manage, and troubleshoot the company’s network to ensure a secure and stable connection.
- Server Management: Maintain and administer the company server, including file storage, backup, and security protocols.
- Device and Equipment Setup: Configure and manage company devices, including desktops, laptops, printers, and mobile devices.
- User Support: Provide technical support for employee computers and devices, including hardware repairs and software troubleshooting.
- Email and Communication Systems: Manage and troubleshoot the company's email and communication platforms, ensuring uptime and security.
- Data Security: Implement and maintain data protection measures, including firewalls, anti-virus software, and encryption.
- Inventory Management: Track and maintain an inventory of all IT equipment, ensuring devices are in good working order.
- Documentation: Create and maintain technical documentation, guidelines, and best practices for IT processes.
- System Updates: Manage software and system updates across all devices, ensuring smooth, efficient, and secure operations.
Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).Experience: 2+ years of experience in IT support, network administration, or a similar role.Skills:Proficient with Windows and Mac operating systems, server management, and network protocols.Experience with troubleshooting hardware and software issues.Familiarity with email management (e.g., Google Workspace, Microsoft 365).Knowledge of cybersecurity best practices.Ability to document and maintain IT processes clearly and accurately.Personal Attributes:Strong problem-solving skills and attention to detail.Excellent communication skills, with the ability to explain technical concepts to non-technical employees.Self-starter, capable of managing tasks independently in a small office setup.