eArabicLearning.com offers personalized, one-on-one Arabic language lessons with native instructors, tailored to fit diverse learning goals across Modern Standard, Classical, Business Arabic, and Arabic for Kids.
The Customer Support Specialist will manage communications with prospective and enrolled students, providing guidance on course selection, technical assistance, and enrollment processes. This role ensures a smooth user experience on the platform by responding to inquiries, resolving issues, and gathering feedback to enhance the overall learning experience.
Key Responsibilities:
- Address customer inquiries via email, chat, and phone, providing timely and effective support.
- Guide students through the enrollment process, course selection, and technical issues related to the platform.
- Collect and analyze user feedback, collaborating with the team to suggest improvements for the website and learning process.
- Assist in managing account-related issues, including payments, refunds, and profile settings, while maintaining accurate records of customer interactions.