Accounts Receivable Management:
- Monitor and manage accounts receivable balances for all customers.
- Maintain accurate and up-to-date records of customer accounts and payment status.
- Prepare and send out invoices, account statements, and payment reminders to customers.
- Collection Activities: o Conduct regular follow-up with customers via phone, email, and other communication channels to ensure timely payment.
- Develop and implement effective collection strategies to reduce outstanding receivables.
- Negotiate payment plans with customers experiencing financial difficulties.
- Dispute Resolution: o Investigate and resolve any payment discrepancies or disputes in a timely and professional manner.
- Coordinate with the sales and customer service teams to address and resolve customer issues affecting payment.
- Reporting and Analysis: o Prepare and present regular reports on accounts receivable status, collection activities, and aged debt to the Finance Manager.
- Analyze trends in accounts receivable and provide recommendations for improvement.
- • Customer Relationship Management: o Build and maintain strong relationships with customers to facilitate effective collections and address any concerns. o Provide exceptional customer service by responding promptly to inquiries and maintaining a professional demeanor.
- Compliance and Documentation: o Ensure compliance with company policies and procedures related to accounts receivable and collections. o Maintain accurate and organized documentation of all collection activities.
Education: Bachelor’s degree in finance, Accounting, Business Administration, or a related field. Experience: Minimum of 3 years of experience in collections, accounts receivable, or a related role within the FMCG industry. • Skills: Strong understanding of accounts receivable processes and best practices. Excellent communication and negotiation skills. o Proficient in using accounting software and Microsoft Office Suite (especially Excel) Ability to analyze data and prepare detailed reports. Strong organizational skills and attention to detail. • Personal Attributes: Customer-oriented mindset with the ability to build and maintain strong relationships. Proactive and self-motivated with the ability to work independently. Strong problem-solving skills and the ability to handle difficult situations professionally