- Lead and supervise a team of customer service representatives, providing guidance, training, and support to ensure optimal performance.
- Develop and implement strategies to enhance customer satisfaction and loyalty, including identifying areas for improvement and implementing necessary changes.
- Handle escalated customer complaints and inquiries promptly and professionally, resolving issues effectively and ensuring customer satisfaction.
- Monitor and analyze customer feedback to identify trends and patterns, utilizing this information to drive continuous improvement in our customer service processes through insightful data.
- Develop and maintain standard operating procedures for customer service operations, ensuring consistency and efficiency across the team.
- Collaborate with other departments within the organization to ensure a seamless customer experience and foster strong cross-functional relationships
Bachelor's degree in Business Administration, Customer Service, or a related field. Minimum of 3 years of experience in customer service management or supervision. Excellent communication and interpersonal skills, both verbal and written. Proficiency in customer relationship management (CRM) software and other relevant tools