Customer Experience supervisor

SERA Group - Egypt - Cairo
  • Lead and supervise a team of customer service representatives, providing guidance, training, and support to ensure optimal performance.
     
  • Develop and implement strategies to enhance customer satisfaction and loyalty, including identifying areas for improvement and implementing necessary changes.
     
  • Handle escalated customer complaints and inquiries promptly and professionally, resolving issues effectively and ensuring customer satisfaction.
     
  • Monitor and analyze customer feedback to identify trends and patterns, utilizing this information to drive continuous improvement in our customer service processes through insightful data. 
     
  • Develop and maintain standard operating procedures for customer service operations, ensuring consistency and efficiency across the team.
     
  • Collaborate with other departments within the organization to ensure a seamless customer experience and foster strong cross-functional relationships

Bachelor's degree in Business Administration, Customer Service, or a related field. Minimum of 3 years of experience in customer service management or supervision. Excellent communication and interpersonal skills, both verbal and written. Proficiency in customer relationship management (CRM) software and other relevant tools 
Post date: Today
Publisher: Wuzzuf .com
Post date: Today
Publisher: Wuzzuf .com