- Provide information and support to customers, addressing their inquiries and concerns in a timely manner.
- Actively listen to customer complaints and work collaboratively to resolve issues,
- Work closely with the engineering department to facilitate the completion of customer requests and modifications.
- Prepare monthly reports on customer issues and challenges, providing insights for continuous improvement.
- Implement creative ideas to enhance customer loyalty and satisfaction, including loyalty programs.
- Utilize customer data to identify trends and opportunities for improvement in service delivery.
- Collaborate with various departments to ensure a unified approach to customer service.
Bachelor’s degree in a relevant field or equivalent experience.Minimum 3 years of experience in customer service.Experience in real estate is a Must.Strong communication and interpersonal skills.Proficiency in Microsoft Office and CRM.Ability to manage time effectively and prioritize tasks.Problem-solving and negotiation skills.Ability to work collaboratively in a team environment.