Customer Service Representative ( furniture )

Customer Interaction:

  • Respond promptly to customer inquiries related to furniture products, warranties, and services through various communication channels (phone, email, chat).
  • Assist customers in selecting furniture items based on their preferences and needs.
  • Provide accurate product information, including dimensions, materials, assembly instructions, and care recommendations.
  • Handle complaints, troubleshoot issues, and provide solutions in a professional and empathetic manner.

Order and Delivery Support:

  • Assist customers with placing and tracking their orders.
  • Coordinate with logistics and delivery teams to provide updates on shipping and delivery times.
  • Address any delivery-related concerns, including damaged or missing items.

After-Sales Support:

  • Handle returns, exchanges, and refunds according to company policy.
  • Assist customers with warranty claims and provide solutions for defective products.

Documentation and Reporting:

  • Maintain accurate records of customer interactions and transactions in the customer service database.
  • Provide feedback and reports to management on recurring customer issues or suggestions for product improvements.

Education: a bachelor's degree Experience: 3-5 years of experience in customer service, preferably in the furniture or retail industry.Skills:Strong communication skills, both written and verbal.Ability to handle difficult or emotional customers calmly and professionally.Good problem-solving skills and attention to detail.Basic knowledge of furniture products, materials, and assembly processes.
تاريخ النشر: اليوم
الناشر: Wuzzuf .com
تاريخ النشر: اليوم
الناشر: Wuzzuf .com