Customer Interaction:
- Respond promptly to customer inquiries related to furniture products, warranties, and services through various communication channels (phone, email, chat).
- Assist customers in selecting furniture items based on their preferences and needs.
- Provide accurate product information, including dimensions, materials, assembly instructions, and care recommendations.
- Handle complaints, troubleshoot issues, and provide solutions in a professional and empathetic manner.
Order and Delivery Support:
- Assist customers with placing and tracking their orders.
- Coordinate with logistics and delivery teams to provide updates on shipping and delivery times.
- Address any delivery-related concerns, including damaged or missing items.
After-Sales Support:
- Handle returns, exchanges, and refunds according to company policy.
- Assist customers with warranty claims and provide solutions for defective products.
Documentation and Reporting:
- Maintain accurate records of customer interactions and transactions in the customer service database.
- Provide feedback and reports to management on recurring customer issues or suggestions for product improvements.
Education: a bachelor's degree Experience: 3-5 years of experience in customer service, preferably in the furniture or retail industry.Skills:Strong communication skills, both written and verbal.Ability to handle difficult or emotional customers calmly and professionally.Good problem-solving skills and attention to detail.Basic knowledge of furniture products, materials, and assembly processes.