This is a contract role for an Operation Team Leader at OTO Courses located in Qesm El Maadi. The Operation Team Leader will be responsible for managing day-to-day operations, overseeing people management, ensuring customer satisfaction, utilizing analytical skills, and effective communication within the team.
Job RequirementsExperience as a Customer Support Specialist or similar CS roleFamiliarity with our industry is a plusExperience using help desk software and remote support toolsUnderstanding of how CRM systems workExcellent communication and problem-solving skillsMulti-tasking abilitiesPatience when handling tough casesBSc in Information Technology or relevant diploma Job DetailsWorking Hours: from 10:00 AM to 06:00 PMDays off: Friday & SaturdayLocation: Maadi Office, CairoEmployment Type: Full-time