- Responsible for handling all clients’ inquiries through phone calls, visits, emails, electronic messages or letters.
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
- Provide information about company’s units and units’ services, take and enter requests and client’s history and obtain details of queries and complaints.
- Communicate and follow up with internal or external parties to ensure that appropriate changes were made to resolve clients’ problems.
- Keep records of clients’ interactions or comments, recording details of inquiries, complaints, or comments, letters, unit related papers as well as actions taken on the CRM system or in hard copies according to the correspondence method.
- Update client’s data periodically on the CRM system.
- Communicate and negotiate with clients regarding their payments whether they are due or overdue payments and find solutions for insolvent clients.
Bachelor degree in Business Administration or equivalent.1-2 years of experience in same field. Real Estate Experience is a must.