- Search for customers and contact them to inquire about their late payments
- Field visits to customers in case of non-payment of the amount on the specified date
Proven experience as a Collection Specialist or similar roleKnowledge of billing procedures and collection techniques (e.g. skip tracing)Familiarity with laws related to debt collection (e.g. FDCPA)Working knowledge of MS Office and databasesComfortable working with targetsPatience and ability to manage stressExcellent communication skills (written and oral)Skilled in negotiationProblem-solving skills