We are looking for an experienced Merchant Risk specialist with significant experience in building and maintaining merchant risk prevention and mitigation models. You will be responsible for reviewing merchants and building, designing, and scaling the merchant risk prevention framework and oversight of our merchant risk teams. The ideal candidate will have a payments background as well as merchant risk and/or underwriting skills with familiarity across various industries and business models.
Responsibilities- Design and maintain risk prevention and mitigation strategies and policies for merchants;
- Work cross-functionally with the different teams to design and document processes, controls, and procedures to streamline merchant risk operations and manage merchant risk exposure;
- Work with onboarding and compliance teams to develop and optimize new and existing business/merchant onboarding processes, focusing on merchant risk assessment and verification;
- Conduct in-depth reviews of merchants, identifying key risks and mitigants upon assessing business model risk;
- Work cross-functionally to develop and implement data-driven policies, procedures, and controls that aim to mitigate merchant risks;
- Collaborate with stakeholders in Product, Compliance, Merchant Onboarding, Account Management, and Merchant Service teams to solve merchant risk issues as well as provide guidance on the overall risk framework and policies;
- Analyze websites and applications to determine if they are compliant with the policies of the company and acquiring partners. Do a complete review of the services and functionalities of the website and/or application;
- Conduct regular monitoring of fraud and dispute/chargeback ratios and trends of merchants in order to detect changes and anomalies;
- Review and analyze fraud, chargeback, refunds, end-user complaints patterns, and statistics of merchants in cooperation with payment partners, payment system operations team, data analysts, fraud investigation, and risk analysts;
- Work with Risk and Fraud, Account Management, and other relevant teams to implement appropriate risk management strategies for complex or high-risk exposure situations before they become major loss events;
- Make decisions on merchants' requests based on analysis of their data, history and following risk and fraud mitigation and compliance policies of the company.
Who We Are Looking For: Bachelor's Degree is required;At least 2 years of experience in a similar role preferably in payments working at a PSP and/or Acquirer.Fluency in English is required (C1/Advanced);Strong analytical skills and attention to detail;Exceptional data gathering skills and resourcefulness;Solid understanding of business models, products, services, types of customers and entities, geographic locations, and the potential risks associated with those activities;Good understanding of payment ecosystem and industry;Experience in problem-solving, including the ability to recognize non-obvious patterns and out-of-the-box thinking;Ability to maintain high levels of confidentiality and data security standards;Ability to work independently in a fast-paced and rapidly changing environment;Excellent team player capable of learning and sharing knowledge in a team environment;Capability to collaborate, exchange information, and gain mutual support.Strong problem-solving and decision-making skills.