- Degree in computer science or information technology.
- Creative Problem Solving & Decision Making.
- Proven ability to work effectively in a team setting as well as independently with minimal error and guidance.
- Pass Practical technical Exam.
- One or more of the following certifications is preferred: A+, N+,MCSE,CCNA.
- Ability to define, manage, and resolve desktop system problems and related network issues.
- Good Knowledge in maintaining and supporting Virtual Desktops in VMWare .
- Understanding of Active Directory, Windows GPO, WINS, DNS, DHCP, and TCP/IP and commands.
- Good understanding of different computer systems, mobile devices and other tech products.
- Proficient in Microsoft Office and Office 365 for Windows Proficiency in English.
- Excellent communication skills.
- Strong interpersonal and Excellent Customer Service Skills (internal customer facing role).
- Ability to communicate a technical message to a non-technical audience, focusing on managing customer expectations.
- Experiences in Laptop/Desktop Hardware/Software fix.
- Very Good Experience in troubleshooting Windows OS.
- Very Good Knowledge of LAN Network Setup and installation.
- Very Good Knowledge in WIFI configurations.
- Good understating in Scripts and office automation.
BSc/BA in IT, Computer Science or relevant fieldCustomer-oriented and cool-temperedExcellent communication skillProficiency in EnglishGood understanding of computer systems, mobile devices and other tech products